When a newcomer, let’s call her “Jen”, comes to Fedora and looks for where to begin, the general workflow she is introduced to is quite task-oriented. “Find something to do, get started, learn along the way, ask if you have a question” we say. We have easyfix and What Can I do for Fedora (wcidff) designed to quickly help Jen find something to do, for example. The idea, of course, is that Jen will familiarise herself with the tools, the processes, and the people while she works on this task. This works sometimes. Sometimes it doesn’t. It depends on what Jen has picked to do. Sometimes the learning curve is too steep—there are too many tools and processes to learn. Sometimes Jen works on her task in isolation and is too scared to ask questions they think are “silly”. Sometimes Jen just gets too busy to keep working on it.

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